Color Matching and Proofing Requirements:

Please be aware of our color matching policies and proofing procedures:

For accurate color matching, customers are required to purchase a press match proof.

Customer-provided proof cannot be accepted, as they lack calibration to our presses. Jobs without proof will be printed in accordance with industry standards. Variations in color between color proofs and the final product are expected due to differences in equipment, processing, substrates, inks, and other factors. Please note that monitor calibration affects on-screen appearance. Colors on printed cards may differ from your screen. While we strive to match proofs, please keep in mind:

We diligently ensure the accuracy and currency of information on printed products and services. Nonetheless, given the complexity of our business, occasional errors may occur. The Urgent Print Team acknowledges the inconvenience these errors may cause customers and apologizes. However, we cannot provide refunds, compensation, or accept liability for such errors' consequences.

File Format for Printing:

We recommend saving your file as a .PDF. Alternately, you may use the following formats: jpg, jpeg, tif, tiff, eps, or png. It's preferable to send PDFs with embedded or outlined fonts, as they are easier to handle and can expedite project turnaround.

File Color Mode & Resolution:

Designs must start and end in CMYK color mode. If an RGB file is submitted, color shifts may occur, potentially leading to customer dissatisfaction. Only 300 dpi files are accepted.

Understanding Bleed and Bleed Setup:

Bleed is the extended area beyond the document's actual dimensions, preventing white paper strips from showing if cuts are misaligned. Artwork elements touching document edges require bleed, such as background colors/images. These should cover the entire bleed area. Keep text at least 0.125" within the cutline. Standard Products have a bleed of 0.125".

Order Pickup:

Anyone other than the purchaser can collect the order, provided they present the printed invoice. After completion, our store sales associate/customer service will notify you through a call and email, informing you that your order is ready for pickup.

Order Cancellation:

In-Store Orders: Unprocessed orders can be canceled by emailing the respective location, including the order number and customer number.

Online Store Orders: Once an online store order is submitted, processing begins immediately. Changes or cancellations are not possible.

Accepted Payment Methods:

We accept the following payment methods for Online Store orders:

• PayPal
• Visa
• MasterCard
• AMEX

Or Any standard Online Payment Systems accepted or display in icon.

Charges will appear on the customer's statement under A & Y Infotech Inc.

Our Satisfaction Guarantee:

Our trained store personnel resolve customer and quality issues. For further concerns, you have these options:

• Email us at support@tazprint.ca with your customer/order number and issue details.
• We'll collaborate to find a satisfactory solution, which might involve reprinting or providing store credit for a new order.
• If the above steps are insufficient, we may partially or fully refund your money, depending on the order type and subject to conditions.

Canadian Taxes and Pricing:

Displayed prices exclude HST. Applicable HST will be added to all orders. A tax invoice will be sent via email and provided in-store. The invoice includes the HST Registration Number Taz Print.

Final Design Responsibility:

Ensure your design is error-free before approval. We aren't liable for issues arising from artwork or color combinations. We are printers.

Refund and Reprint Policy:

We are confident in our product's quality but acknowledge mistakes can happen. We offer a free reprint if the order doesn't resemble the provided print-ready artwork within a reasonable limit. Original materials must be returned within 30 days for this offer to apply.